Resetting IIS

The Workflow Web Service, a necessary component for starting business processes from a Laserfiche client application, requires IIS Basic Authentication and ASP.NET on the machine that hosts the Workflow Web Service. 

If you make certain configuration changes or encounter a problem in which the Workflow Web Service becomes unavailable, you may need to reset IIS.

To reset IIS

  1. Click Start on the machine the Workflow Web Service is installed on.

    2. Tip: If you are running Windows 8 or Windows Server 2012, type "cmd" from the Start screen. (The Start screen doesn't have a specific place to type "cmd," just type the letters with the Start screen showing.)

  2. Click Command Prompt. (You may need to search for the Command Prompt program first.)

    3. Note: If you have User Access Control on, right-click Command Prompt and select "Run as administrator".

  3. Type IISReset into the command prompt, and press ENTER.
  4. Read the statuses displayed in the Command Prompt window to ensure IIS stops and restarts.