6000: Unknown error

This general error has multiple causes. A needed resource may not be registered. If you have Windows XP Service Pack 2 or Windows Server 2003 Service Pack 1 installed, there may be a firewall issue and/or DCOM security is not configured.

Try the following:

  • Make sure LaserficheServerObjects.dll and LFEngPS.dll are registered.
  • If you have Windows XP Service Pack 2 or Windows Server 2003 Service Pack 1 installed, you should make sure the Windows firewall is disabled and DCOM is configured correctly on the Laserfiche Server.

To configure DCOM on the Laserfiche Server, try the following:

  1. Click Start and then Run.
  2. Type "dcomcnfg" and click OK.
  3. Expand Component Services, expand Computers, and click My Computer.
  4. From the Action menu, click Properties.
  5. Click the Default Properties tab and make sure the “Enable Distributed COM on this computer” option is selected.
  6. Click the COM Security tab.
  7. Click Edit Limits, which can be found under Access Permissions. The Access Permission dialog box will appear.
  8. If ANONYMOUS LOGON does not appear in the list of trustees, click Add and then add ANONYMOUS LOGON.
  9. Make sure that the ANONYMOUS LOGON account is currently selected. Make sure that the Allow option has been marked for both the Local Access and Remote Access permissions. Click OK.
  10. Click Edit Limits, which can be found under Launch and Activation Permissions.
  11. If ANONYMOUS LOGON does not appear in the list of trustees, click Add and then add ANONYMOUS LOGON.
  12. Make sure that the ANONYMOUS LOGON account is currently selected. Make sure that the Allow option has been marked for both the Local Activation and Remote Activation permissions. Click OK.
  13. Click OK to close the My Computer Properties dialog box.
  14. Under My Computer, expand DCOM Config and then select Laserfiche 7.x.
  15. From the Action menu, select Properties. The Laserfiche 7.x Properties dialog box will appear.
  16. Click the Security tab.
  17. Select Customize under Launch and Activation Permissions.
  18. Click Edit, which can be found under Launch and Activation Permissions.
  19. If ANONYMOUS LOGON does not appear in the list of trustees, click Add and then add ANONYMOUS LOGON.
  20. Make sure that the ANONYMOUS LOGON account is currently selected. Make sure that the Allow option has been marked for both the Local Activation and Remote Activation permissions. Click OK.
  21. Click OK to close the Laserfiche 7 Properties screen.
  22. Close the Component Services window.
  23. Restart the Laserfiche Server 7.x service.