6721: Cannot find file.

Cannot find file.

Summary

When attempting to import files into the Laserfiche Windows client, you may receive the following error:

Cannot find file. [6721]

Causes

The file name or path where the files are located exceeds the Windows file name or path character limit.

Resolutions

  • Prior to importing, shorten the path or file name(s) of the imported files to stay within the character limits imposed by Windows.
  • Prior to importing, copy the files to an alternative folder location that stays within the character limits imposed by Windows .

Relevant Links

Microsoft Windows - Naming Files, Paths, and Namespaces