797: Could not connect to the Laserfiche Server.
Summary
When attempting to sign in to a Laserfiche Windows client, you may receive the following error:
Could not connect to the Laserfiche Server. [797]
Causes
Communication between your computer and the Laserfiche Server may be timing out.
Resolutions
See knowledge base article 1013028 to troubleshoot Windows, router, and firewall connection issues.
- Ensure you are providing the correct server name or IP address to the client.
- If you are using a Laserfiche Client, reattach the repository. In addition, if you are on a Windows Vista, Windows Server 2008, or Windows 7 machine, disable User Account Control (UAC), reattach, then enable UAC. If this does not resolve the issue, and you are not using a web-based Laserfiche client, repair the client installation.
- If there is a firewall (such as the Windows firewall) between the Laserfiche Server and the client, ensure the Laserfiche Server listening port (80 or 5050, by default) is open. For more information, search the Laserfiche Administrator's Guide for "Firewalls."
- Ensure you are not attempting to connect to a Laserfiche 7 Server using a Laserfiche 8 Client. The Server version number should always match or be greater than the Client version number.
Relevant Links
LFSO Tracing is one way to log communication between Laserfiche Server and client workstations. Support professionals can use the log to resolve the problem. If none of the steps above resolves the issue, see the following article to configure LFSO Tracing on the client machine: HOW TO: Configuring LFSO Tracing for Laserfiche Workstations