9001: Entry Not Found

Summary

When confirming final disposition on a record folder, you may receive the following error message:

Entry not found. [9001]

Resolutions

• Ensure your Laserfiche client and server are updated to the latest version.
• Ensure your web browser is updated to the latest version and if it is, try an alternative web browser.
• Ensure you have the correct security tags to view the folder you're trying to access.
• If the error occurs when using a complex Workflow, attempt to simplify the Workflow.