9010: The User Account or Password is Incorrect

Summary

When signing in through the Laserfiche Client by manually specifying a Windows account name and password, you may receive the following message:

The User Account or Password is Incorrect. [9010]

Causes

This error may occur in the following scenarios:

• An incorrect username or password was input.
• There is a significant time difference between the Laserfiche Server and the domain controller.
• Laserfiche Server may not properly recognize that a communication channel with Directory Server is no longer active and does not renegotiate a new connection until a second timeout occurs. This is why users are able to sign in after waiting 5 minutes or if an administrator restarts the Laserfiche Server.

Resolutions

• Ensure you're typing the correct password. Note that passwords are case-sensitive.
• Ensure that the Windows system clocks on the domain are properly synchronized.
• For Laserfiche 10 Rio, see knowledge base article 1013766 to apply an update.
• If you encounter this error while using Import Agent, see the Username or Password is Incorrect page in the Import Agent help.