9356: LDAP server profile not found.

Summary

When attempting to sign in to a Laserfiche product, the following error is displayed:

LDAP server profile not found. [9356]

Causes

• The username or password entered is incorrect.
• Attempting to use a Laserfiche Directory Service account to sign in to Laserfiche Connector. Laserfiche Connector does not support signing in with Laserfiche Directory Service accounts.

Resolutions

• Contact your local system administrator to verify your credentials or reset your password.
• Contact your local system administrator to verify sign-in options for Laserfiche Connector.