9421: Invalid search catalog status.

Summary

When attempting to search in the Laserfiche client, you may receive the following error:

Invalid search catalog status. [9421]

Causes

There is a problem with the search index files.

Resolutions

Check the search index status for more information.

1. Open the Laserfiche Administration Console.
2. Login to the repository as an administrator
3. Click on Index in the left pane.
4. Select on the index and see the status for more information.

Use the Windows event viewer to see if the LFFTS service is running.

• If the service is not running, start the service.
• If the service is running, follow the steps outlined in knowledge base article 1011970 to re-index the repository.