Troubleshooting

  • Answer: Ensure you have added and trusted the Windows user in the Laserfiche Administration Console.
  • Answer: You may get this error if the Laserfiche web server and Laserfiche Server are on different machines and you have not configured Kerberos or Basic Authentication.
  • Answer: In Internet Explorer, ensure Enable Integrated Windows authentication is set. Usually this is done by changing the zone of the Web site from "Internet" to "Trusted" or" Local intranet."
  • Answer: In Firefox, you may need to add the Web site to about:config:
    • network.automatic-ntlm-auth.trusted-uris
    • network.negotiate-auth.delegation-uris
    • network.negotiate-auth.trusted-uris

  • Answer: In Firefox, you may need to add the Web site to about:config:
    • network.automatic-ntlm-auth.trusted-uris
    • network.negotiate-auth.delegation-uris
    • network.negotiate-auth.trusted-uris

  • Answer: Text extraction in the web client takes place on the Web server. Ensure that the appropriate IFilters are installed on your Web server.


  • Answer: By default, custom errors is set to remote only, meaning that you will only see the detailed error messages when using the web client from the server machine itself. If you can only reproduce the error on a remote machine, you can turn the custom error messages off by going into web.config in the Web Files folder, searching for customErrors and setting that value to Off.

  • Answer: This usually occurs when you're accessing the web client through https with Firefox. It indicates that the SSL certificate looks invalid or untrustworthy to Firefox. To address this you can do one of the following things:
    • Use a valid certificate for your the web client site.
    • Launch Web Scanning from Internet Explorer.
    • Import the certificate into Firefox.

    For more information, see https://support.laserfiche.com/kb/KBArticle.aspx?articleid=1012263


  • Answer: You can provide one by editing Config\WebAccessConfig.xml in the web client install directory. Add the following node inside the WebAccessConfiguration node and replace %MyAbsolutePath% with the absolute path of the directory you want to use:

    <WebAccessConfiguration>

    ...

    <TempDirectory Path="%MyAbsolutePath%" />

    </WebAccessConfiguration>


  • Answer: the web client and the Record Center Configuration are installed as virtual directories under the Default Web Site. If you have not previously changed the Default Web Site port, the site will use port 80. SharePoint also uses port 80 and tends to stop the Default Web Site, as well as take over the Default Web Site port. Make sure the Default Web Site is using a different port than SharePoint, and that it has been started.

  • Answer: The web client start menu links only work when the Default Web site is using port 80. To get the links to work, add the configured port for the Default Web Site (which hosts the web client) to the URL. For example, if the Default Web Site uses port 81, the URL to access the web client should be changed to http://machinename:81/laserfiche

    Note: You may also need to add the configured port to the URL of the Record Center Configuration page.


  • Answer: Cookie authentication might not work if the Laserfiche Authentication Service is not started. Ensure this service is started.

  • Answer: User Access Control (UAC) may be affecting the page functionality. As a workaround, browse to the Config subfolder in the Web Files folder of your the web client installation folder. Accept the UAC prompt which appears and try to add your repository again using the web client's configuration page.

  • Answer: You may need to restart the machine after installing the web client.

  • Answer: Windows server operating systems, such as Windows Server 2008, have an Internet Explorer Enhanced Security Configuration (IE ESC) setting that requires all URLs (even ones on your network) to default to the Internet zone. The Internet zone is usually set to a high security level, causing standard features that usually work on normal workstations, like JavaScript, to be disabled. You will need to disable Internet Explorer Enhanced Security Configuration and add the trusted the web client URL to the Intranet zone (which has lower security) and refresh the page for all features of the web client to function correctly.

  • Answer: See above answer.

  • Answer:

    Gaining Access to the Laserfiche Web Client after Misconfiguring Single Sign-On