You can troubleshoot and view the status of your workers by navigating to the worker in the Workers tab of a remote agent. These logs can help you determine why a worker stopped, when you need to reconfigure a worker, or when a worker is not performing as expected.
The logs contain the following sections:
- Worker Status: This section states the last time the worker made a successful call to Process Automation.
- Status: This section says whether the worker is enabled or disabled.
- Events: This section provides a detailed log of when major events occur for the selected worker (e.g., when there is a connection error, when a resource is deleted, when authorization fails, etc.).
- History: This section describes the progress of the worker's work items. For example, if the work item involves looking up a data source, it can indicate whether the data query successfully ran.
Viewing the Version of a Remote Agent Worker
- From the configuration page for your remote agent, click the Workers tab. For each registered worker take note of the displayed version number.
Warning: Ensure your remote agent workers are version 11.4.2208.01001 or higher.
Viewing the Event Log for a Remote Agent Worker
- From the configuration page for your remote agent, click the Workers tab. For a specific registered worker, expand the Events section, to view a log of when major events occur for the selected worker.
- From the text log for the running service, located at one of the following folders depending on your choice during installation:
C:\Users\{UserName}\AppData\Roaming\Laserfiche\BPMServer\Laserfiche.ProcessAutomation.LocalAgent
or
C:\ProgramData\Laserfiche\BPMServer\Laserfiche.ProcessAutomation.LocalAgent
Common Error Events
View the Events of a registered worker to see a log of major events.
| Event Type | Notes |
| Authorization failure |
The worker cannot connect to Laserfiche Cloud. One common cause for this error type is if the worker version is outdated. If the worker version is outdated:
Current version number for the data source remote agent worker:
Current version number for the Dedicated Bot Remote Agent Bot Worker:
|
