Enabling Multi-factor Authentication

Multi-factor authentication (MFA) adds an additional security step when signing in to Laserfiche Cloud.

In addition to providing a user name and password, users must specify a second piece of information generated by a time-based one-time password (TOTP) authentication application. Any TOTP authentication application can be used such as Google or Microsoft authenticator.

To enable multi-factor authentication

  1. Sign in to the Laserfiche Cloud Account Administration site and view the properties for a user account.

    2. Note: User must verify their email address prior to an administrator enabling multi-factor authentication (MFA) for a user account.

  2. Under the Multi-factor Authentication section, click the Configure Multi-factor Authentication link.
  3. In the Multi-factor Authentication for UserName dialog box, set the Multi-factor Authentication option to Yes.
  4. Laserfiche Cloud generates a secret key for the user account. Take note of the value of the Shared secret as the value must be input into the Amazon Virtual MFA, Google Authenticator, or Microsoft Authenticator app on the user's mobile device.
  5. If the user cannot physically be at your administrator workstation monitor, use the Email to field to verify that the user account's email address is correct and then click Send to send an email with the secret key.

Note: Multi-factor authentication (MFA) is not supported when signing in through the Microsoft Office Integration prior to version 10.4.2.