Service Limits

Notifications received through the notification bell icon are stored for:

• 30 days

Notifications older than 30 days are discarded on a regular basis.

You can send up to:

• 100,000 emails per month

Sending quotas are based on recipients rather than messages. For example, an email that has 10 recipients counts as 10 toward your service limit.

You cannot send additional emails once you hit the limit.

You can add attachments to emails with an aggregate size of up to:

• 100 GB per month

The maximum attachment size for a single email is:

• 25 MB

Process automation does not send attachments that exceed these limits.

You can send email messages that are up to:

• 40 MB in size encoded in Base64

This includes any images and attachments that are part of the message, after conversion to Base64.

You can specify a maximum of:

• 50 recipients per message sent

This includes all addresses on the "To:," "CC:," and "BCC:" fields. If you need to send an email message to more than 50 recipients, then you have to split your recipient list into groups of 50 recipients or less, and send separate messages to each group.

You can receive up to:

• 100,000 notifications per day
• 10,000 notifications per hour

For any resource type, unless otherwise stated, you can create up to:

• 1,000 objects

For example, you can create up to 1,000 workflow definitions and 1,000 decision table rules.

You can run up to:

• 10,000 activities for a single workflow instance

Once the instance reaches the limit, the instance is terminated.

You can run up to:

• 300,000 workflow instances per day
• 25,000 workflow instances per hour

The Invoke Workflow and Invoke Business Process activities can be called:

• 100 times within one workflow

A workflow or business process that is started from the Invoke Workflow activity can itself start other workflows. The total maximum number of child workflows or business processes that can be called is:

• 500 per initial instance

A workflow or business process invocation tree may have a maximum depth of:

• 32

You can repeat activities up to:

• 500 times

A workflow can have up to:

• 100 parameters
• Maximize size of 32,000 characters per parameter value

The number of files attached to an email generated by a workflow can not exceed:

• 20 attachments
• Refer to the Process Automation email size limit for maximum size constraints.

You can have up to:

• 5000 forms.

You can have a process loop up to :

• 50 times

The size of your logo is limited to:

• 1000 KB in size.

The end user can download submission data from the confirmation page up to:

• 15 times

The end user can email submission data from the confirmation page up to:

• 15 times

A public portal form can be loaded at a rate of up to:

• 50 times per second

Any radio button, checkbox, or dropdown field may contain up to:

• 10,000 items/values
• 128 characters per item/value

A form may contain up to:

• 500 fields

A form may contain up to:

• 100 field rules

The Regular Expression Builder can be used to write or test an expression:

• 3 times per minute
• 60 times per hour
• 300 times per day

A form upload field will allow a maximum single file size of:

• 25 MB

An RTF field on a form can contain a maximum of:

• 25 MB of data

A signature field may contain up to:

• 70 characters when the signature is typed

In any business process, the Workflow Service Task activity can be called:

• 100 times within one instance

A workflow that is started from the Workflow Service Task activity can itself start other processes. The total maximum number of child workflows or business processes that can be called is:

• 500 per initial instance

A workflow or business process invocation tree may have a maximum depth of:

• 32

The maximum number of rows that can be downloaded in a report:

• 10000

Downloading a process report that includes details for radio button, checkbox, and drop-down fields with more than 200 options will only display the options that have been selected.

Additionally, if an "Other" option is enabled, the report will only include the first 30 characters entered in the field.

The maximum number of versions with submission instances returned:

• 150 versions

The maximum number of submission instances that will be returned:

• 10,000 instances or 1,250,000 data units

Note: Data units are determined by multiplying the number of instances found by the number of form field variables in the selected process.

Example: A process with 125 field variables can return up to 10,000 instances, but a process with 500 field variables can only return up to 2500 instances.

Reminders can be repeated up to 30 times.

Each task can have to up to 4 separate reminders.

You can have:

• 1,000 bot definitions
• 1 bot running at a time per worker

One worker is provided out of the box, and more can be purchased.

One worker is provided, more can be purchased.

OCR jobs will be categorized into small, medium, and large jobs and processed accordingly. An active limit will be implemented on the number of jobs an account will be able to process based on the size of a document. This will ensure customers have equal access to the OCR service. See limits in the table below. If the limits are exceeded, jobs will be placed in a backlog and processed in the order received.

Note: OCR performance varies depending on the resolution of the images. Laserfiche recommends at least 300 dpi.

Audio/Videos will be transcribed if they are

• 2 GB or less in size

Audio/Videos will be transcribed if they are

• 4 hours or less in length

All file types that can be opened in the Laserfiche web client can be transcribed, including (but not limited to):

• AMR
• FLAC
• MP3
• MP4
• M4A
• Ogg
• WebM
• WAV

You can have up to:

• 1000 conditional and/or timer events.

You can have up to:

• 25 active conditional starting events

Once you reach the active event limit, you must delete or disable an active conditional starting event before you can activate another one.

You can have up to:

• 16 conditions for each conditional starting event

Once you reach the limit, you must delete a condition before you can add another one.

Remote Agent

You can have at most 2 remote agents: One Dedicated Bot Remote Agent and one other remote agent. Each remote agent can have up to:

• 4 queues
• 3 workers

100,000 work items

The troubleshooting log for a remote agent is retained for up to:

• 90 days

• 10 MB

Note: The size of the table does not apply when using a query to write additional rows

• 60 minutes

4000 characters:

• WWWAuthenticate
• Authorization
• ProxyAuthorization

2048 characters:

• Via
• Location
• ContentLocation
• Referer
• Trailer

256 characters:

• All other headers

Allowed ports

• 80 and 443

Disallowed IPs

• Private IPs

• Link-local IPs

• Loop-back IPs

HTTPS protocol

• A public trusted CA is required for the destination service.

IP limits

• None

HTTPS protocol

• You can configure you local operating system to bypass the trusted CA requirement by updating the worker machine's trusted CA list.

50

Note: If a document has more than 50 pages, you will not see an error. The additional pages will be ignored.

10

Note: If a document has more than 10 pages, you will not see an error. The additional pages will be ignored.

Electronic document file: 64 GB

Page image file: 2 GB

Page text file: 4 MB or 2 million characters, whichever is smaller

Page location files: 2 MB

Default subscription plan limits:

• File size: 200 MB per share
• Link expiration: 7 days

Expired links are removed from the Activity list after 30 days.

You can send email messages that are up to:

• 40 MB in size encoded in Base64

This includes any images and attachments that are part of the message, after conversion to Base64.

To share larger files, select the Direct Share option or the option to send the email using an email client.

Maximum file size: 26 MB

• General APIs: 100 calls per minute per account
• Import and Export calls: shared limit of 30 calls per minute per account
• Table API (Preview) Replace calls:
  • Limit of 30 calls per minute per account
  • Limit of 1 call per 15 minutes per Lookup Table

Additional rate limits may apply to maintain the stability and availability of the service.

• 1 concurrent long operation per API set per user
  • Long operations are defined as those APIs which involve the Task APIs. Currently, this includes copying and deleting entries in the repository API and replacing tables in the table API.

  Note: Service Principal users can run 10 concurrent long operations per API set.

• 2 concurrent open searches per user
  • After a search operation is completed, it remains open in order to have the results of the search cached. Follow best practices of deleting search operations when the results are no longer needed.
  • The Simple Search route will only count against your open search limit while the search is running. The results of a Simple Search are not cached, so will not count against the limit after the search is complete.
• 2 concurrent import operations per user
• 2 concurrent export operations per user

Note: Service Principal users can have 6 concurrent open searches, import operations, and export operations.

• At the account level, there is also a global limit imposed across all users of an organization
  • 15 concurrent long operations per API set per organization
  • 9 concurrent open searches per organization
  • 9 concurrent import operations per organization
  • 9 concurrent export operations per organization

In general, the Laserfiche API will limit the size of JSON request and response bodies to 5 MB. APIs that return a stream of data, like Export related APIs, do not fall under this limit.

File upload size limits:

• Repository document simple import (non-long operation) 100 MB
• Replace table: 5 MB

The maximum number of parts per request to CreateMultipartUploadUrls is:

• 100

• 1,000

• 15 minutes

• 5 MB to 5 GB

• 64 GB

Laserfiche Cloud is available without geographic restrictions in the following countries and territories:

Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Plurinational State of Bolivia, Bonaire, Sint Eustatius, Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Canada, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, the Democratic Republic of the Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Federated States of Micronesia, Republic of Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, State of Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch part), Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, United Republic of Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vietnam, British Virgin Islands, U.S. Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, and Zimbabwe.

The following Laserfiche Cloud services are subject to geographic restrictions:

• Document summarization
• Microsoft Office online services (view and edit)
• Regular Expression Builder