Troubleshooting

Identify and resolve common issues across Laserfiche products using guided troubleshooting topics and diagnostic tools. This content covers configuration problems, errors, performance issues, and compatibility concerns, with steps for validating settings, reviewing logs, and collecting information for support.

Granting Temporary Access For Technical Support Engineers

During certain troubleshooting scenarios, it may become necessary to grant a support engineer access to your Laserfiche Cloud resources.

Support FAQs

Answers to questions such as how to check the status of Laserfiche Cloud services.

Troubleshooting Laserfiche Connector

Resolve common Laserfiche Connector issues such as invalid or duplicate profiles, missing buttons, incorrect search results, and control mapping errors by validating and editing profile settings. This page also covers startup and configuration options, capture and search behavior, and advanced troubleshooting steps like enabling tracing, reviewing logs, and adjusting registry settings.

Troubleshooting Import Agent and Email Archive

Resolve issues with remote agent workers by navigating to the worker in the Workers tab of a remote agent. These logs can help you determine why a worker stopped, when you need to reconfigure a worker, or when a worker is not performing as expected.

Troubleshooting Remote Agents

Resolve issues that may occur with Import Agent and Email Archive at the system administration level. This page includes instructions for locating error logs for both products.