Adding Escalation Branches

The Escalation activity contains two branches by default: a primary branch and an escalation branch. You can add escalation branches.

Note: The left-to-right order in which branches appear in the Designer Pane does not affect the order in which Escalation activity branches run. The primary branch will always run initially and escalation branches will run based on their timeout periods.

To add an escalation branch

1. Add the Escalation activity to your workflow definition by dragging it from the Toolbox Pane and dropping it in the Designer Pane.
2. Right-click anywhere inside the Escalation activity in the Designer Pane.
3. Select Add Branch.